Syte Service Disruption

Resolved

Issue has been resolved.

Thank you for your patience and understanding.

Syte Support Team

Posted Mar 26, 2023 - 15:48 IDT

Investigating

We are currently experiencing a service disruption in all Syte Features.

Our technical team is working to identify the root cause and implement a solution. All users may be affected.

We will send an additional update in 30 minutes.

Posted Mar 26, 2023 - 14:58 IDT

This incident affected: Product Discovery Platform (Ranking Strategies, Merchandising Rules, A/B Testing), AI Tagging & Merchandising (Augmented Site Search, Deep Tagging, Product Descrptions), Hyper-Personalization (Personalized Recommendations, Personalization API, Personalized Discovery), and Visual Discovery (Camera Search, Discovery Button, Recommendation Carousels).